Quality Analyst Customer Service

Job Category: Customer Service
Job Type: Full Time
Job Location: Panchkula


  • Ensure prompt and accurate service and achievement of targets
  • To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
  • To identify training / coaching needs of the team members and provide the same to the Manager
  • To assist new members of the team by updating knowledge & bridge process gaps
  • Be directly responsible towards fostering the development of team by motivating them
  • Accountable for smooth flow of operations
  • Take process improvement initiatives to add value in the system.


  • Graduate from any stream
  • Good Comm. Skills.
  • Min  2+ year of exp as Quality from Outbound/inbound process.
  • Good analytical skills in English
  • Knows all Quality tools
  • Ability to multi-task
  • Ability to work well in and promote a team environment
  • Excellent understanding
  • Customer Service
  • Quality focus

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