Head of Risk Management & Payments

Job Category: Customer Service
Job Type: Full Time
Job Location: Panchkula

As Head of Risk Management & Payments, you will be a key member of the Rummy Passion team– the Risk Management team is responsible for providing and maintaining a safe and secure playing and transacting environment to the customers of Passion Gaming Private Limited. You will be broadly responsible for online fraud detection which includes chip dumping, collusion, bonus abuse, etc. You will use data analytics to detect fraudulent activities such as collusion, multiple accounts investigation/blocking and money laundering. Using basic data science techniques, game knowledge, you will be expected to predict and prevent fraud. 

As the Head of Payments, you will oversee the entire payment operation, including the management of all deposit and withdrawal gateways, ensuring robust relationships with the respective account managers of these gateways. Your role involves monitoring the success rate of transactions and implementing corrective actions to address any discrepancies or issues, thereby maintaining seamless and efficient payment processes. Additionally, you will be responsible for the reconciliation of all gateways, ensuring that all transactions align correctly between our internal records and those of our financial partners. This position demands a proactive approach to identify and mitigate risks, optimize payment operations, and enhance the overall financial security and efficiency of the organization.

In your role within the risk management & payment team, you will grow and evolve it to an outfit that will not only detect and address risks currently faced but also pro-actively identify, recognize and strategically address any potential risks which may be faced in future. You will constantly interact with different teams to develop systems and build processes to ensure best of risk management in this industry. 


  • Use analytics techniques to detect, prevent and mitigate fraud.
  • Data-driven identification of changes to ensure secure and best player experience.
  • Build strategies and suggest changes in processes which will eventually become industry benchmarks in the risk management space.
  • Proactively detect and prevent fraud or any other activity which is in violation of our Terms of Service, like multiple ids, money laundering, collusion, etc.
  • Work closely on building effective risk management and fraud detection systems and tools, give feedback on new product or marketing initiatives as regards to the impact on company risk.
  • Maintain a fair playing environment by ensuring proper implementation and execution of all risk management systems and processes.
  • Analyze behavior of new users and old users to identify new patterns which may help in early detection of risk. 
  • Optimize the Risk Management tool to make it efficient and robust.
  • Establish and maintain strong relationships with account managers of various deposit and withdrawal gateways to ensure smooth and efficient payment transactions.
  • Regularly analyze the success rate of payment transactions across all gateways, identifying any trends or issues that may impact efficiency or security.
  • Proactively identify gaps in the payment process and work closely with technical and operational teams to implement corrective actions, ensuring continuous improvement in payment operations.
  • Oversee the reconciliation process for all payment gateways, ensuring that all transactions are accurately recorded and reconciled between our systems and those of our financial partners.

Education and Experience Required

  • A minimum of 3-4 years of prior experience in the Rummy or Poker industry is a mandatory requirement.
  • Candidates must hold a bachelor’s degree in engineering or a related field.
  • Possessing experience in an analytical or semi-analytical role is essential for this position.
  • Analytical and methodical in approach.
  • Attention to details and an investigative bent will be an added advantage.
  • Ability to multi-task.
  • Quick decision making.
  • Good team management skills.
  • Excellent oral and written communication skills in English. 
  • Ability to work and deliver in a fast-paced environment.
  • Highly reliable team player with an excellent work ethic.

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