Customer Service Executive (Telugu)

Job Category: Customer Service
Job Type: Full Time
Job Location: Panchkula
Job Status: Actively Hiring

Responsibilities

  • Should attain FCR while addressing customer queries in the blend of Voice, Chat and Email (Inbound & Outbound)
  • Should maintain professional standards while assisting the customers and serve resolution based on the defined standard operating procedure
  • Follow up to ensure that appropriate actions were taken on customers’ requests to achieve customer delight

Education and Experience Required

  • Should have an experience of minimum 1 years as a customer service executive
  • Should have relevant experience on CRM tools
  • Experience in the skill-based gaming industry is a plus
  • Extremely good oral communications skills in Telugu
  • Good communication skills in Hindi is an advantage
  • Commitment towards serving the resolution on customer issues
  • Good interpersonal and writing skills (English)
  • Ability to learn and develop as per the industry dynamics

Apply for this position

Allowed Type(s): .pdf, .doc, .docx, .rtf