Responsibilities
- Should attain FCR while addressing customer queries in the blend of Voice, Chat and Email (Inbound & Outbound)
- Should maintain professional standards while assisting the customers and serve resolution based on the defined standard operating procedure
- Follow up to ensure that appropriate actions were taken on customers’ requests to achieve customer delight
Education and Experience Required
- Should have an experience of minimum 1 years as a customer service executive
- Should have relevant experience on CRM tools
- Experience in the skill-based gaming industry is a plus
- Extremely good oral communications skills in Tamil or Kannada
- Good oral communication skills in Hindi/ English is a plus
- Good interpersonal and writing skills (English)
- Commitment towards serving the resolution on customer issues
- Ability to learn and develop as per the industry dynamics